One of the common things people whinge about on Twitter is customer service – or rather the lack of it. But where there is smoke, there is fire…Yesterday I took my cat to the vet for a periodic jab and I couldn’t believe my eyes. Picture the scene: r… more »

If you are a regular of the Caradiaz blog, you will know by know that I am a big fan of American fashion. I love the freshness, simple elegance and understated luxury of clothes by designers like Calvin Klein, Donna Karan, Carolina Herrera, Michael Kors,… more »

I was very much looking forward to the return to our screens of my favourite person in retail: Mary Portas, aka Queen of Shops, now aka Secret Shopper. And she certainly didn’t disappoint in last night’s opening show. The woman is always so spot on,… more »

I have been wanting to write about the very sticky topic of ‘refunds’ for a while and today personal experience gave me the right ammunition to tackle the subject.No, it’s nothing to do with Caradiaz, in case you are wondering. I was actually looking to buy some underwear online earlier from a well-known shop but, more »

I received a catalogue in the post the other day and, although I tend to discard unsolicited mail pretty quickly, I had heard of this particular company so I decided to keep it and have a look. more »