EXCHANGE, RETURN & REFUND POLICY
GIFT VOUCHERS
PROMOTIONAL CODES
GUARANTEE
SECURITY INFORMATION
ORDERING INFORMATION
Caradiaz accepts the following cards for online payment:
Please
note that all charges and refunds to your credit/debit card are made in
Pounds Sterling (GBP). Prices shown on the Caradiaz website in US$ or
Euros are based on an estimated exchange rate and, if you choose to make
a purchase in one of these currencies, you should expect a slight
discrepancy between the invoice amount and that charged to your
credit/debit card, depending on the exchange rate at the time of the
transaction.
GENERAL TERMS & CONDITIONS
By
placing an order with Caradiaz you will be deemed to have read,
understood and agreed these Terms and Conditions. None of these Terms
and Conditions affect your statutory rights as a consumer.
English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales.
Prices and availability are subject to change without notice.
While
Caradiaz aims to ensure that descriptions, photographic
reproductions and product specifications are correct, there may be
slight variations due to the craftsmanship of the products, the
photographic reproduction process, internet software or computer system
used by you.
While Caradiaz aims to ensure the accuracy of
all information made available on the website, neither Caradiaz nor
any of its directors, employees or other representatives will be liable
for damages of any kind arising out of or in connection with the use of
this site.
Total liability for any claim against Caradiaz,
howsoever arising, shall not exceed the price of the items supplied by
Caradiaz to the customer.
All items remain the property of Caradiaz until full payment has been received.
All
orders are subject to availability. In the unlikely event that you
purchase an item which is not in stock, you will be able to cancel your
order and receive a full refund by the same payment method used to place
the order.
Caradiaz reserves the right to cancel any order
at any time if the payment and/or delivery details provided by the
client are not legitimate and/or the transaction is not authorised by
the bank.
All material contained in www.caradiaz.com is property
of Caradiaz and cannot be copied in any way, transmitted,
published, displayed, distributed or commercially exploited or used in
any way without previous written consent issued by Caradiaz.
Caradiaz is a registered trade mark owned by Marisol Douglas.
EXCHANGE, RETURN & REFUND POLICY
We
have a "no quibble" return guarantee, except for earrings (please note
that, in compliance with the UK’s Health & Hygiene regulations,
Caradiaz will not accept the return of earrings unless they were
originally faulty).
To return an item:
Returns Department, Caradiaz, Kingswear, High Street, Cranbrook, Kent TN17 3EW, UK
Please note that returns will only be accepted if the returned items are unworn and in perfect condition.
Customers
will be responsible for the return of any unwanted goods and must pay
all the charges arising from the return of any items, except when
originally faulty, in which case Caradiaz will reimburse the cost
of the return postage up to "Signed For" level. If you choose to return
goods by ordinary post (i.e. not "Signed For"), we strongly recommend
that you obtain proof of posting since Caradiaz will not accept any
responsibility for the loss and/or damage of items in transit.
Replacement
items sent by Caradiaz in exchange for faulty goods will be
delivered free of charge and will be dispatched only after the returned
goods have been received and checked by Caradiaz.
Any request
for exchanges, returns and/or refunds received after 7 working days
will only be accepted at the discretion of Caradiaz and any refunds
offered will be given as merchandise credit only.
All refunds
will be issued in Pounds Sterling (GBP) by the same payment method and
to the same credit card that was originally used to pay for the items.
GIFT VOUCHERS
Caradiaz Virtual Gift Cards are sold subject to the following terms and conditions:
PROMOTIONAL CODES
Promotion
codes are non-transferable and there is no cash alternative.
Furthermore, they cannot be used in conjunction with any other promotion
code or offers, and must be redeemed by the date published, if
provided.
GUARANTEE
Our
products come with a 30-day guarantee after delivery. In the event that
an item becomes damaged within this period of time as a result of a
manufacturing fault, we will offer a replacement. If the item to be
replaced is no longer available, we will refund its cost to the customer
by the same payment method and to the same credit used to make the
original purchase.
Returned items deemed to have been damaged as a
result of misuse will not be accepted and therefore no replacement or
refund will be offered.
Any damaged items received after 30 days
will be rejected and Caradiaz shall have the right to charge the
customer for any recovery costs.
SECURITY INFORMATION
To
provide optimum credit card security and keep your personal information
100% safe, Caradiaz uses PayPal to handle
credit card payments. For your peace of mind Caradiaz never see your
card details and no credit card information is stored on our systems or
at our premises.
When paying by card online, from
the checkout area you will be taken to a secure payment area provided by PayPal, here you will give your card details. All of your information
is encrypted (scrambled) using Secure Socket Layer (SSL) prior to being
sent over the Internet to thePayPal system.
To confirm that
your connection is secure, look for a locked padlock icon or solid key
icon at the bottom of your browser window. The letters "https" (rather
than "http") located in the URL Address Bar at the top of your browser
also indicate that you are using a secure browser.
After PayPal has
authorised your card details, it sends your order details to us and not your
financial details. We never have access to your financial details. Only
your contact details are retained for reference purposes.
At the browser, 128 Bit SSL is
used to allow for the encryption of potentially sensitive information
such as your name, address and other critically sensitive information
like your credit card details. Information passed between your computer
and the PayPal payment page cannot be intercepted by any third party.